Day 3 | 5 March 2021

Class V Housing First/Led Support models I Class VI Using data for policy and practice I Closing the Winter school

On the final day the Ghent Social Department teaches us different models of Housing First/led support, indispensable for good results. Then the 3 ROOF cities Ghent, Glasgow and Toulouse Métropole, share their support examples. In the afternoon URBACT Expert Prof. Dr. Volker Busch-Geertsema explains how to use data for policy and practice.   

We close the ROOF Winter school together, sharing some of our new insights and looking forward to future inspirations and aspirations.


Class V Part 1  Models of support for Housing First/Led

Peter-Jan Heylenbosch

Housing First practitioner and trainer at Social department City of Ghent, Belgium


This fifth Winter School class focuses on the different types of support that go with Housing First and Housing Led solutions. Trainer Peter-Jan Heylenbosch starts from a general overview of Housing First/Led principles, to dive into different approaches of support. We also cover the most common questions and misunderstandings about Housing First/Led support. 

Peter-Jan Heylenbosch worked several years with homeless people on the streets. The last 6 years he has been delivering ICM (Intensive Case management) support to Housing First residents in Ghent. Peter-Jan is trained as a Housing First teacher and delivers classes all over Belgium and recently also for Housing First Europe Hub.

Class V Part 2  ROOF cities support examples


Specific cases of Housing First/Led support in practice, complements Part 1. The three ROOF cities Ghent, Glasgow and Toulouse Métropole present their support examples.


Class VI The potential use of data for policies and practice

Prof. Dr. Volker Busch-Geertsema

Coordinator of the European Observatory on Homelessness


In this sixth and final Winter School class Prof. Dr. Busch-Geertsema presents examples of how to use data about homelessness for influencing homeless policies and for improving services for homeless people and households at risk of homelessness. Some of the leading questions are: 

  • How can administrative data be used for these purposes?
  • Which data are relevant to be collected?
  • What can data tell us about the effects of policy measures and how can data influence the development of such measures?
  • How to promote evidence-based policies?
  • How to create an evidence-based service design?
  • How to set meaningful targets and evaluate progress towards them?

Professor Dr. Volker Busch-Geertsema is the Coordinator of the European Observatory on Homelessness and has been working for more than 30 years with GISS, Gesellschaft für Innovative Sozialforschung und Sozialplanung, Bremen. In the European and international context GISS and Prof Busch-Geertsema have been a lead partner in projects focusing on measuring homelessness, prevention of homelessness and on strategies to minimise homelessness. In the German context, his work centers on homelessness research and counselling, with a long history of successful work with German Länder on the quantitative extent of homelessness, preventative policies and their effects, types and standards of temporary accommodation and efforts undertaken to reintegrate homeless people into normal permanent housing. Prof. Dr. Busch-Geertsema is also a Lead Expert for URBACT.